Our COVID-19 Updates

Updated December 24, 2020

With the arrival of COVID-19 in our community, we are committed at Housing Cambridge to providing the best possible service in a responsible manner during these difficult times. 

Please visit our website: www.housingcambridge.com for updates, follow us on Twitter @housing_camb or sign up for our email distribution list at info@housingcambridge.com.

For local updates from the Region of Waterloo Public Health Unit on COVID-19 subscribe to the following web page: www.regionofwaterloo.ca/COVID19

How can you assist during this time?

  • Wash your hands often or use an alcohol-based hand sanitizer if soap and water are not available
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Stay home if at all possible and definitely when you are sick
  • Keep at least a 2-metre distance from anyone not in your social circle
  • Wear a mask when in enclosed public spaces (including in hallways and common areas of apartment buildings) and outdoors in public when maintaining a 2-meter distance is difficult
  • Check in on a neighbour (by phone or virtually)

  • Please note: all our community common rooms are now closed to gatherings. Laundry card loaders can still be used.  Outdoor terraces, patios and playgrounds are subject to public health protocols (please note that our playgrounds will not be sanitized).
  • Also please note: effective September 1, 2020 all persons, including residents, guests, visitors, staff, volunteers, and service providers, are required to wear a mask/face covering in all indoor (enclosed) common areas of our buildings. Effective September 28, 2020 this requirement was included in Regional Bylaw 20-035.


Maintenance Request during COVID 19

In order to avoid community, spread, we are limiting unit entry to life safety equipment repairs, no-heat calls and maintenance emergencies using available contractors to complete the work.  Please be aware that staff/contractors will be asking a series of questions before entering a unit to ensure the safety of all concerned.  Residents continue to have the option of declining non-essential maintenance work if that is your preference.

To submit a maintenance request, you can either:

For more details on maintenance requests, please refer to Update #4 and Update #17.

Other Processes, Services and Resources

For rent payment options during COVID-19, please read Update #2 and Update #5.  Please note that our office is now closed to walk-in visits. Exceptions will be made by appointment only in some circumstances. You can follow the Update #3 to learn how to access all of our services during this closure. Update #6 provides links to a variety of personal supports that can be helpful as we learn to cope with the changes brought on by this pandemic. 

Update #7 (Cambridge) and Update #7 (Kitchener) - revised of April 16, 2020 - focus on a list of income and food supports that residents should be aware of as we navigate through this crisis.  Update #8 provides a summary of the previous seven updates. Update #9 offers details on eligibility and how to apply for the Canada Emergency Response Benefit (CERB). Update #10 provides an outline of our plans for re-opening when the time comes. Update #11 identifies things we should keep in mind as Ontario continues to re-open. Update #12 covers guidelines connected to larger gatherings and how to establish safe social circles. Update #14 provides information on the Region of Waterloo face covering by-law. Update #15 provides information on Stage 3 of re-opening. Update #16 has additional information on Stage 3 and the return to school in September. Update #17 informs residents and others visiting our buildings of new mask/face covering requirements for indoor common areas effective September 1, 2020 as well as an update on our gradual resumption of services. Update #18 provides information about the face covering by-law and the proper use of masks. Update #19 provides information regarding restriction under the Provincial Red/Control zone that we enter November 23, 2020. Update #20 contains an article outlining how we can manage our virus risk. Update #21 contains information of the December 26, 2020 Provincial lockdown and our services during the lockdown.

Finally we have provided a link to the Region of Waterloo Community Services COVID-19 Services bulletin and Resources for Older Adults, as provided by the Cambridge Council on Aging.

Housing Cambridge is doing what it can to support a much larger effort to limit the spread of this virus and to gradually and safely re-open when the time is right. We all have a role to play in keeping ourselves, our families and our neighbours healthy.  These are uncharted waters for all of us and we at Housing Cambridge will continue to adjust our response as the situation evolves in the coming days and weeks.

If you have any questions or concerns please do not hesitate to contact us.  And please, do take care.


Steve Garrison
General Manager