Maintenance Calls
There are three types of maintenance calls: Please read the definition of each one before submitting a maintenance request form or calling the maintenance numbers.
EMERGENCY Maintenance: Phone 519-622-5858 (Response time is within 24 hours)
What constitutes an after hours/week-end emergency maintenance?
- major electrical problems
- furnace problems/no heat
- gas leaks
- fridge repairs
- major water leaks/flooding
- major roof leaks, which could cause ceilings to collapse
- sewer back-up
- fires
- other situations that would endanger the safety and health issues of yourselves and others.
URGENT Maintenance: Phone 519-622-5535 (Response time is within 72 hours.)
What constitutes an urgent call?
- dripping taps
- bathroom fan
- oven element replacement
- clogged drains
Calls concerning urgent or routine maintenance should wait until the next business day. Do not call the emergency line.
ROUTINE MAINTENANCE: Phone 519-622-5535 (Response time is based on Staff/contractor availability.)
What constitutes routine maintenance?
- Closet door repairs
- damaged screens during winter months
- drywall repairs
- cosmetic problems.
It is advisable to contact the office upon discovery of a problem as early in the morning as possible. Urgent calls received late in the day/or late Friday afternoon cannot be addressed until the next business day.
- Housing Cambridge strives to maintain a good level of service and looks forward to consideration and co-operation from all tenants.
- Housing Cambridge relies on sub-contractors for some repairs and does not have staff on call 24 hours, therefore, please make arrangements for someone to be in the unit or give permission to enter when a repair is required.